Access for Persons with Disabilities

Train rides on The Polar Express are not fully accessible to persons with disabilities, due to historic, limited doorway widths and steep stepwells. However, our train crews are always pleased to lend assistance when boarding and alighting from the train (provided wheelchairs or other oversize assistive devices are not required during the trip). Please notify the train crew prior to boarding, so we may best meet your needs.

The California State Railroad Museum and related "Polar Express" activities are fully accessible to persons with disabilities, except as noted above. If you require special accommodation, please notify us in advance of your visit via e-mail (navigate back to The Polar Express Train Ride home page on this website and click on the "contact us" link) or by calling (916) 445-8270 (daily 10 a.m. to 3 p.m. PT).